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iTELConnect Subscriber & Caller
Benefits & Features

iTELConnect gives subscribers the simplicity, control and privacy they have always wanted. It also gives your callers a means to quickly connect with you, if you’re available and to know your “status” if you are not available. Thus, your callers have a better understanding of when they can expect a return call.

Each iTEL subscriber is issued a local Direct Inward Dial (DID) number. Callers are not required to dial an 800-access number or special code numbers (8XX-access is available to accommodate mobile or traveling users, but is not required). All features are bundled into one telephone number. It’s also important to note that the iTELConnect service is device independent. iTELConnect will work with any type of standard telephone, key system, PBX or cell phone.

Subscribers: Major Features and Benefits

Features Description Benefits
Single iTELConnect Number Subscribers manage all communications - work, fax, cell, home, email, or pager Greatly simplified person-to-person communication. Ability to keep all other numbers private. Control over when and where you are available for calls. Ability to treat your callers with respect
Local Phone Number Callers contact you through a local number.  Since the subscriber chooses how he/she is contacted (cell, office, home etc.) subscriber can use landlines more often.  Eliminates 8XX costs. Reduced cell costs. Gives a perception of a local business within the local business community.
Easy Telephone User Menu and prompts iTELConnect employs simple menu prompts to guide subscribers or callers each step of the way. Easy to learn, easy to remember. Treats callers in a professional manner.
Transfer Call To Voice Mail Often used if the subscriber is on a cell phone and the caller has detailed information.  Sometimes it is better to have the caller leave a voice message. Improved control over receiving and storing detailed information. Provides callers with a method to leave information.
Transfer call to any Phone Number This feature allows subscribers to transfer a call to another number.  For example, while on a cell phone, the subscriber can transfer the call to an office or home phone. Improved control. More respect for the caller when cell reception fades. Reduced cell costs.
Caller Name Announcement The system announces who is calling. You have the option of taking the call, or, allowing the system to politely inform the caller that you are unavailable (i.e. transferring them to voicemail). Enhanced privacy and improved productivity. You take those calls that you choose to deal with at the time. No more “blind answering” or interpreting Caller ID.  
Presence Management If subscribers are available for phone calls, subscribers “point” iTELConnect to the desired phone device (e.g. work, cell, or home). When subscribers are not available, they select what the caller will hear. For example,  “[name of subscriber] is in a meeting.”

Subscribers can choose pre-recorded caller messages, or they can record their own. 

 

 Provides control over when the subscriber is interrupted.  Provides respect for the caller by giving him/her an idea of when they can expect a reply.
Availability Notification When subscribers are unable to take a phone call, they select the appropriate message to play for the caller that pleasantly prompts them to leave a voice message. Callers have an immediate understanding of the availability of the subscriber and when they can expect a return call.
Group Messaging Send the same voice message to multiple subscribers. Time savings and ability to convey urgency or “fun” through voice inflection.
Voice and Fax Message iTELConnect notifies you when you have received a voice or fax message. You can choose message notification through your cell phone (a single audible beep), or e-mail.  You know you have a message (s) waiting and whom it is from.
Unified Messaging Subscribers check only one source for voice messages. Voice messages can also be heard on e-mail. (Voice messages are sent as WAVE files to subscribers e-mail.) Great time savings.  Increased probability that subscribers will promptly receive their voice messages. 
Subscriber to subscriber messaging Send and receive voice messages to and from any other subscriber.  The receiver simply hits a single key to reply. All subscriber-to-subscriber messages are free, regardless of location. Provides an easy method to have a “non-simultaneous conversation” with another subscriber.
Fax to E-Mail Subscribers receive fax documents in their e-mail as a TIFF or PDF file (a FREE feature!). You can choose to review the document on screen, send it to a printer, or send it to a fax machine. Increased fax privacy and accessibility. Also increases fax readability.
VIP Code Subscribers can give a special code to specific individuals. So, even if you are “In a Meeting,” the call will still be connected. Provides an immediate connection in the case of an emergency.
Telephone Administration Subscribers are able to administer their iTELConnect account through an easy menu accessed via phone. Ability to update or change iTELConnect parameters, from any phone.
Web Site Administration Subscribers have a private area on the iTELConnect web site where they can update numbers, change their status, create a distribution list and administer their account. Provides an easy way to administer the iTELConnect account if you are at a computer.

Callers: Major Features and Benefits

iTEL has been designed to give the Subscriber the ultimate in communication flexibility. However, Subscribers “love” this service because of the professional way in which it handles calls from business associates, clients or family.

Features Description Benefits
Single number Callers only need to remember one number. Callers never need to “guess” how to reach the subscriber. Increased probability of reaching the subscriber.
Local number Callers have a local number to contact the subscriber. Callers do not have to pay a long distance charge to reach the subscriber (provided they are in the same local calling area).
Anytime Messaging Callers have the ability to leave a voice message without actually connecting first. Provides callers with a fast way to convey information.
Presence Management The iTELConnect system is pointed to the phone device (e.g. cell, home, remote office) that is most appropriate for the subscriber at that time. Callers are assured that if the subscriber is available, they will be connected promptly.
Availability Notification Callers hear the most appropriate message explaining the subscriber’s availability. Callers have an immediate understanding of the availability of the subscriber and when they can expect a return call.
VIP Code Subscribers can give a special code to specific individuals. Thus special callers are able to contact the subscriber, regardless of how he/she has determined availability. Provides an immediate connection in the case of an emergency, or an important business situation.
Mark your message Urgent Callers have the option of flagging a message as “Urgent.” The subscriber will hear Urgent message first. Quick and simple way to ensure the callers message is “first in line.”
Ability to send fax documents Fax documents are routed to the subscriber’s private iTELConnect account. Business associates are confident that the document will be received and remain private.


iTELConnect More Features..

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