Packet8 Features - Virtual Office

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Packet8 Features - Business

Unlimited Calling - using the Internet backbone for routing telephone calls substantially reduces phone bills

to any telephone number in the United States and Canada (on unlimited extensions plan)
extension-to-extension anywhere in the country
extensions can be anywhere a broadband connection exists
complete geographic and broadband provider independence

Auto-Attendant - a powerful automated system that can replace the need for a receptionist

available to callers 24-hours-a-day with multiple schedules and greeting
transfers calls (dial by extension, name, company directory, or workgroup)
if call is not answered or the line is busy, automatically will send the caller to defined destination
customizable with pre-recorded prompts for several regularly used recordings such as sales, support, tech support, billing, account, etc.
optional Virtual Attendant allows an existing Virtual Office subscriber to add a second auto-attendant while using the same Virtual Office unlimited or metered extensions.
Music-on-hold: Customizable for advertising, pleasant user experience & professional image
Ring Groups for employees anywhere: Group people together on a signle extension or number with uniqie ring distribution, call handling, and voicemail

Full Featured Conference Bridge - an audio conferencing system that provides a way to hold meetings involving participants at multiple sites

saves travel time and expense for meetings
use with Virtual Office extensions and outside callers
up to 20 sites can participate
administrator mode allows for making outbound calls and dropping parties
unlimited conference calls can be scheduled and in session concurrently
password protected for creation and admission
automatic email and voice prompt confirmations of conference bridge reservation.
Out of all of the Packet8 features I like the Conference Bridge the best. I do not know of another hosted business VoIP provider that offers a full featured conference bridge like Packet8.

Business-class Voicemail - a powerful tool when you cannot answer the phone

up to 8 pre-recorded greeting options (full name, internal, external, after-hours, lunch, meeting, weekend, vacation)
password protected
voicemail to email
listen to voicemail via attached email, through supplied phone or remotely
one number access allowing follow me search
dialing out of voicemail

Administrative Controls:

Virtual Office VoIP PBX includes an administration web portal for all PBX, auto-attendant, ring groups and complete extension control
Extension Manager allowing users the ability to control all extension settings including busy, ring-no-answer, and Internet outage handling ring duration and forwarding destinations. Other settings in Extension Manager including forwarding rules, one number access, caller ID blocking, call waiting disable and other unique settings.
Switchboard is a great live answer application that runs on a PC and works with the Virtual Office phone to help operators and secretaries in seeing extension status indicators and provide quick and accurate call answering and distribution controls.

Line Features