Interactive Portal™
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Interactive web control Portal allows you to maintain account settings and retrieve messages. |
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Unlimited minutes for inbound calls to your local Interact phone number. |
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Advanced presence management allows you adjust the service to your day. |
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Business Intelligence report helps you to analyze usage. |
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Virtual personal assistant for each extension |
Interactive Portal virtual phone number service delivers on the promise of Unified Communications with the most advanced features and capabilities in the industry. We offer these capabilities at a price to fit any budget. Whether for business or personal use there is nothing like Interactive Portal.
Complete Feature List
(View descriptions by clicking the feature)
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Local Telephone Number
Choose your own dedicated local virtual phone number in a specific market. You can live and work in one city while having a Interactive Portal virtual phone number in another.
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Fast Activation
You don't have to wait to get started. Call our office for instant activation or use our on-line order form for activation within one business day.
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[+] Toll Free Number
optional
Choose your own dedicated toll free virtual phone number.
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Easy Web Management
You receive a personal interactive portal (web control panel) to access and manage your settings, review messages, review call logs and run call reports. |
[+] Use Your Current Phone
Keep your current phone system, phone number and phone provider. Interactive Portal services work with your existing phone service.
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[+] Choice of 4
Extension Applications
Switch between four(4) different applications: Voicemail, 24 hour hotline, Re-direct call forwarding and Virtual Phone Number Personal Assistant. One minute your number acts as a voicemail, the next minute it can be forwarding to your cell phone or simply playing an announcement. |
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Bundled Minutes
Choose from one of our four(4) plans that best fits your business' needs. Inbound calls to your local virtual phone number are flat-fee and included in the package price while outbound usage for your local
Interactive Portal service will draw from the bundled minutes for the plan you select. For custom applications please contact our office. We can customize plans for businesses of all sizes and needs.
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Presence Management
Your interactive portal virtual phone number service comes with status profiles that each completely defines how your service will operate, from the greeting that plays through the numbers we try to reach you at. Each status has a familiar name and function like work, home, cell and travel. Based on the status you have selected, your virtual assistant will handle the callers appropriately. For example, if your status is "in a meeting" callers will be sent to voicemail and instructed that you'll call them back after the meeting. When you get out of your meeting you can change your status back to "cell" or "work" to resume taking calls. Status can easily be changed over the phone or with easy web management. |
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Call Handling/Blocking
Your Interactive Portal virtual phone number can block calls or handle calls differently when coming from specific telephone numbers or area codes.
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Multiple Simultaneous Calls
Your Interactive Portal virtual phone number can receive and handle multiple simultaneous calls. |
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Automated Attendant
Your Interactive Portal comes with a sophisticated automated attendant that can play greetings and route calls to either single-digit hotkeys or to extension numbers. Provide callers
with that "corporate" sound and feel. Virtual phone number can block calls or handle calls differently when coming from specific telephone numbers or area codes.
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Virtual Extensions
Each Interactive Portal plan supports extensions. You can assign extensions to
employees, departments and more. Choose whether you want each extension to take
messages, forward calls, act as a complete virtual personal assistant, or just
be an announcement only mailbox.
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Local Direct Dials (DIDs)
You can have individual phone numbers that ring directly to your Interactive
Portal extensions. Add numbers that ring directly to your main greeting or to
your virtual extensions so the caller bypasses the main greeting. These numbers
can also receive faxes directly and will follow the same application your
number/extension uses. Give your company a local presence anywhere in the U.S |
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Dial by Name Directory
For callers who call your Interactive Portal phone number and don't know the
extension of the party they are trying to reach, they can access the dial by
name directory from the main greeting. |
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Daytime/After Hours/Holiday
Greetings
Your Interactive Portal service can play your daytime greeting during business
hours and automatically switch to your after-hours greeting when your office is
closed. Rather than re-recording over your after hours greeting that you may
have had professionally done, activate your holiday greeting anytime during the
year when your company may be closed throughout the day. |
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Distribution Lists
Distribution lists are an easy way to communicate to all of your Interactive
Portal members. Record a single message and deliver it to one of your
distribution lists to have each list member receive a copy. |
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Quick Connect Buttons
Setup single digit hot-keys from the main menu for callers to quickly access
extensions and voicemail boxes. |
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Fax On Demand
Your callers can dial your fax on demand extension and request specific
documents to be faxed back to them. Store unlimited documents in the catalog to
be available 24/7 to your callers to access. |
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Internet Voicemail
Access and view your voicemail visually anytime, anywhere, by logging into your online account. Listen, view, manage, forward, and archive your voicemails, just like you would with your emails.
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Voicemail Delivery to Email
Have your voicemails instantly converted to audio files (MP3 or WAV) and forwarded as an attachment to your email address. Each email includes date, time, caller id and call duration. Emails can be copied to multiple recipients. |
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Internet Fax
Send and receive faxes with your Interactive Portal virtual phone number. Your number will automatically accept faxes and send them to your email inbox (as PDF or TIF attachments) and to your online account. Login to your account to easily send faxes.
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Telephone Message Retrieval
In addition to standard web-based message retrieval and delivery to email, you can also retrieve messages over any touch-tone telephone. |
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Transparent Fax Detection
The Interactive Portal unrivaled technology will listen while your greeting plays, trying to detect an inbound fax tone. If an incoming fax is detected then the greeting is stopped and the fax
is received.
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New Messages Never Deleted
New messages will never be deleted for telephone or web retrieval on your
Interactive Portal virtual phone number unless you have enabled message delivery to email. In that case, as a courtesy we'll remove new messages from the telephone retrieval system after seven (7) days. Saved messages are available for telephone retrieval for up to 30 days. |
[+] 5 Minute Greetings
While recording your Interactive Portal virtual phone number greeting you'll never run out of time with the generous 5 minute greeting record time. In that unlikely event, contact our sales department if you need more time.
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3 Minute Messages
Callers will have plenty of time to leave messages with the 3 minute message record time. If you have a special application that requires more than 3 minutes then contact our sales department. |
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Upload MP3/WAV Greetings
You can upload your own greetings from your Interactive Portal in either MP3 or WAV file format.
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Professional Recordings
optional
Let our professional voice artists record your greetings for you. Your company will sound more professional and will gain a competitive advantage over your competition. |
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Find-me Follow-me
You will never miss a call when using this feature. Your callers are forwarded to any number (s) you choose. Through your Interactive Portal you can have your number programmed to ring up to 5 numbers either at the same time or in order. Once forwarded you can place callers on hold with music, transfer them to voicemail or another number or simply reconnect with them.
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Call Screening With Voice Note
When using the find me- follow me feature, this feature forces your caller to announce who they are before they are transferred to you. So when you answer the phone it will announce the callers name to you. You then have three options: 1) Accept, 2) refuse or 3) refuse with a comment before sending them to voicemail. Option 3 is a more polite way of refusing the call. It lets you record a short message to your caller letting them know you can't take their call and will call them back. |
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Caller ID Screening
Screen caller IDs before you answer. We capture the caller ID so you can review and choose to accept or let the call go to voicemail. Screen caller IDs before you answer.
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Message Alerts
When a new message or fax arrives, you can get a notification of this new message (to hundreds of recipients) in several ways including: email, phone, pager, or SMS text. Program all notification types online to your preference. You can even customize the emails and alerts with your own subject line and body text. |
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Music & Messages On Hold
Upload your own music and messages on hold for your callers to hear while they are waiting to be connected to you.
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[+] SMS
Text Notification
Receive SMS text messages to your cell phone when your Interactive Portal virtual phone number receives voicemail or faxes. |
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Custom On Hold Greetings
You can create custom voicemail greetings and hold scripts for your callers to hear why they are on hold. Why not use that time to market and inform your callers about your company?
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Online Call Reports
Every call to your Interactive Portal virtual phone number is logged in our online reporting tool. Analyze calls to your number or extensions to get dates, times, durations and call activity for every call. |
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Virtual Calling Card
This feature allows you to make phone calls from your Interactive Portal virtual phone number. Your customers will see your Interactive Portal number on their caller id making it appear that you are calling from your office.
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Business Intelligence Reports
Business Intelligence Call Reporting is an advanced version of our standard call logs. The BI reports give you real time statistics and demographics on who your callers are. Various types of reports that can be run including a report that uses Google Map's to show your call history by geography. |
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Escape to Operator
At anytime your callers can press 0 to speak to a live person. You program which extension 0 goes to.
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Call Re-transfer
Use this feature once you have accepted a forwarded call through your
Interactive Portal virtual phone number. This feature allows you to place the caller on hold and either transfer them back to voicemail, to another extension on the PBX or to another phone number. While the caller is on hold the are listening to your music on hold or your custom hold greeting.
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Wake-up Calls
Wake up calls let you tell your number/extension to call you at a certain time of day.
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In-Call Controls
During a call you can access the in-call controls menu to place the call on hold, transfer the call to voicemail, send the caller to another extension or another phone number, or review the callers Caller-ID.
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[+] Call Queuing
optional
Program individual extensions to place callers into a queue rather than send them to voicemail when calls are not answered on an extension. For example, your sales extension is setup to dial your 3 sales reps' cell phones. If they are all on the line and can't take the call, our call
queuing feature will give your caller the choice of staying on hold or going to voicemail. If they choose to stay on hold you can have custom hold greetings recorded for them to listen to on hold. As soon as one of the reps becomes available our system will attempt to sent the call to the rep.
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Reverse Call Back
When checking your messages over the phone, you can press 6 to call back the person who left the message for you. Our system will dial back the caller ID of the caller and they will see your Interactive Portal number on their caller ID.
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Secret VIP Code
Your Interactive Portal virtual phone number can be given a secret VIP code that you can share with friends and family. Using the VIP code they can override the active status and have Interactive Portal connect them to you regardless of whether the active status allows calls to be connected.
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Voice Notes/Dictation
Have you ever had a great idea or thought, and you didn't write it down. Then the next day you are trying to remember what your idea was. With Voice Note you can setup a speed dial key on your cell phone to dial into your Interactive Portal number and record up to 10 minutes of personal notes or dictation. Your notes will then be converted to an .mp3 or .wav file and emailed to you. |
[+] Telephone Book/411
Listing optional
Have your local Interactive Portal number listed in the local business telephone book or available for directory assistance in your company's name.
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No Software or Equipment Required
There is absolutely no software or equipment required to use your Interactive Portal service. |
| Pricing | Interact with Extensions | |||
| Interactive Portal ™ | Essential | Manager | Pro | Executive |
| Monthly Payment | $14.95 | $29.95 | $49.95 | $99.95 |
| Included Minutes * | 100 | 500 | 1000 | 2500 |
| Extensions Included | 5 | 10 | 20 | 50 |
| Extra Minutes** | 6.7 | 5.9 | 5.1 | 4.4 |
| Toll free or local number | Free | Free | Free | Free |
| Additional Number | $5 month | $5 month | $5 month | $5 month |
| Set-up | $30 one time | $30 one time | $30 one time | $30 one time |
| Bring a number to HVS | $30 one time | $30 one time | $30 one time | $30 one time |
| * Local numbers are only billed for find me/follow me or notify calls.
Local numbers get UNLIMITED inbound calls and faxes. * Toll free numbers are only billed for the duration of the call, no double leg billing. ** Each plan has an included amount of minutes each month. If you exceed your included minutes you will be billed the extra minute rate that applies to your plan. |
Our Guarantee To YouIf you are not completely satisfied with your Interactive Portal virtual phone service you have a 30 day money back guarantee, no questions asked. That is more than a guarantee - it is a promise. Simply let us know that you want to cancel before the thirty day period has expired and we will refund the payment you have made to us, less any usage fees you may have incurred during that time. Please note this refund policy does not apply to toll free or long distance usage fees.
Also see iTELConnect virtual phone number with extensions.
