iTELConnect Virtual PBX

iTEL-Connect Virtual PBX has been designed for the small to mid-size office to provide quick and easy call routing and provides a more professional appearance for callers. The iTEL-Connect Virtual PBX includes a front-end Auto Attendant, a Dial-by-Name Directory, day and night time greetings and multiple message boxes. Plus each extension routing calls to an individual receives all the feature of the iTELConnect UM service.

Using a properly configured Auto Attendant, a company can appear larger and more professional to callers and potential customers.

The job of the Auto Attendant is to quickly and easily route the caller to the correct destination.

For example, a caller may hear this greeting:

(The following recordings are produced by the Voice of Laura. Laura can also record your auto attendant greetings as part of your service.)

click to listen

Welcome to ABC Corporation. If you know your party's extension please enter it now. To dial by name, press 1. For customer service, press 2. For information about our products press 3. Or, for our company operator press zero or stay on the line.

The same Auto Attendant could be configured to provide this alternative greeting:

click to listen

Welcome to ABC Corporation. For Brian Brown, press one; for Mary Brown, press two; for Pat Parker, press 3; for directions to our office, press 4. Or for our operator press zero or stay on the line.

As you can see, it all depends on what the organization believes will make the most sense to the caller, and also how a company wants to position itself. iTELConnect Virtual PBX is also the "refurbishing solution" for older key systems, small PBXs, and other aging phone systems. Without buying a new phone system, iTELConnect Virtual PBX can be added "as a top layer" to an existing system and effectively modernize its features and functionality.

The price for a two extension flat rate auto attendant is $64.90 per month plus set-up. One extension auto attendant is $41.95 plus set-up. The price for The ABC Corporation auto attendant above (5 extensions) is $133.75 per month plus set-up. Again this is a flat rate service meaning no per minute charge.

I want also to point out that each extension or individual that can be contacted from the auto attendant menu receives an individual personal phone number and callers can call them directly without going through the auto attendant main number and menu. This makes it faster for frequent callers to contact individuals (you do not have to use this personal phone number if you do not want too). Also each extension or individual on the auto attendant receives all the features that are available on the individual iTEL service. Click features to see them now.

Besides the individual features (noted above) the auto attendant offers these features (just to mention a few)....

Feature	Description	Benefit
Call routing	Callers are given prompts to direct them to the appropriate department or individual	Company provides a professional means of call routing to their callers
Dial-by-name	Callers are given a dial-by-name directory or option to enter an individuals extension	Callers who are not familiar with a person's specific extension is able to contact easily an individual
Escape to Operator	The system allows the caller to press the 0 (zero) key to leave the Auto Attendant and be directed to a person who will answer the phone "live."	Provides callers with a customer-friendly option, when he/she is unsure of the correct party.
Day, Night time & weekend greetings	Time activated greetings based on office hours.	Provides callers notification of office hours and allows you to have callers contact you or just leave a message after hours.

See more about iTELConnect flat-rate-virtual-pbx-service.

iTEL-Connect will customize your auto attendant to meet your business needs. For additional information Call (404) 978-2222 & Toll Free (800) 916-0822 voice & fax.

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